How to Make a Return

The return of purchased products is granted within the 14 days provided for by the rules on the right of withdrawal.

If you have received an incorrect product, the return will always be free and the product will be collected directly from the shipping address you provided when ordering.

If the return of the product depends on an incorrect purchase, color change, model replacement due to incompatibility or any other hypothesis not directly attributable to a shipping or processing error by Iperbimbo, the transport costs will be considered at your expense.

If you have received a defective product, we will provide warranty service by replacing the defective parts or, as the case may be, the entire product. If you still wish to proceed with the return of the item, renouncing warranty assistance, the return costs will be at your expense.

The collection costs depend on the weight and bulk volume of the product to be returned, distinguishable into 5 bands:

0-4kg – €8.90

5-12 kg – €15.90

13-20kg – €18.90

21-30 kg – €29.90

31kg onwards – €39.90

The range of the product to be returned will be evaluated on a case-by-case basis at the time of the return request.

The customer can independently arrange for the return to be shipped; in this case, the return cost relating to the range to which the item belongs will not be deducted from the total refund.

It is not possible to make a return for the purchase of wooden products.

They will only be accepted returns of items that are new, complete with all their original packaging intact.

For any need regarding a product return, whether due to an incorrect purchase or a shipping error on our part, we invite you to open a support ticket at This Page carefully filling in all the fields required on the request opening form.